MatReturnRx Terms of Service
These Terms of Service ("Terms") govern your access to and use of the MatReturnRx mobile application (the "App"), operated by MatReturnRx, LLC ("MatReturnRx," "we," "us," or "our"). By creating an account or using the App, you agree to these Terms. If you do not agree, do not use the App.
1. Eligibility and Accounts
1.1 Age Requirements
- Users under 13 may not create an account or use the App unless we have obtained verifiable parental consent as described in our Privacy Policy, consistent with the Children's Online Privacy Protection Act ("COPPA").
- Users between 13 and 17 may use the App only with the consent and involvement of a parent or legal guardian, who agrees to these Terms on the minor's behalf and takes responsibility for the minor's use of the App.
- By creating an account for, or permitting, a minor to use the App, a parent or legal guardian represents that they have the authority to consent on the minor's behalf and agrees to these Terms and our Privacy Policy in full.
1.2 Account Accuracy
You agree to provide accurate registration information (including accurate date of birth) and to keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
1.3 Coach and Team Accounts
Coaches who create a Team account are responsible for their athletes' appropriate use of team features and for obtaining any necessary consent from athletes (or, for minors, their parent/guardian) before inviting them to a team, given that joining a team shares an athlete's check-in and readiness data with the coach (see our Privacy Policy, Section 5).
2. Description of the Service
MatReturnRx provides fitness- and wellness-related features, including daily readiness check-ins, adaptive training recommendations, exercise modules, AI-generated training plan suggestions, progress tracking, and team management tools for coaches.
MatReturnRx is a general fitness and wellness tool. It is not a medical device and does not provide medical advice, diagnosis, or treatment. See Section 6.
3. Subscriptions and Payments
3.1 Plans
- Free Plan: limited access to modules, 1 AI request per day, basic check-in and progress tracking.
- Pro Plans (Individual): Monthly, 6-Month, and Annual subscription options providing full access to modules, unlimited AI requests, the Personalized Program Builder, and advanced analytics.
- Team Coach Plan: a monthly subscription allowing a coach to invite up to 15 athletes, each receiving full Pro access, plus a team dashboard.
Current pricing is displayed in the App and is subject to change; we will provide notice of price changes as required by Apple's App Store guidelines and applicable law.
3.2 Billing
All purchases are processed through Apple's App Store using StoreKit. Subscriptions automatically renew at the end of each billing period unless canceled at least 24 hours before the renewal date, through your Apple ID account settings. We do not process or store payment card information and do not control Apple's billing, refund, or cancellation mechanics — those are governed by Apple's own terms.
3.3 Refunds
Refund requests are handled by Apple in accordance with Apple's refund policies. MatReturnRx cannot directly issue refunds for App Store purchases.
3.4 Free Trials
If a free trial is offered, it will convert automatically to a paid subscription at the end of the trial period unless canceled before the trial ends.
4. Acceptable Use
You agree not to:
- Use the App for any unlawful purpose or in violation of these Terms
- Attempt to gain unauthorized access to the App, other users' accounts, or MatReturnRx's systems
- Misrepresent your age, identity, or affiliation (including on behalf of a minor without proper authorization)
- Use the App to harass, abuse, or harm another user, including athletes on a team
- Reverse engineer, decompile, or attempt to extract source code from the App, except as permitted by law
- Use automated means (bots, scrapers) to access the App
We may suspend or terminate accounts that violate these Terms.
5. User Content
Any information you submit (check-in responses, exercise feedback, profile information) remains yours, but you grant MatReturnRx a license to use, store, and process it as necessary to operate and improve the App, consistent with our Privacy Policy. You are responsible for the accuracy of the information you provide, understanding that inaccurate information (e.g., understating discomfort) may result in recommendations that are not appropriate for your actual condition.
6. Health & Safety Disclaimer; Assumption of Risk
- MatReturnRx is a general fitness and wellness tool. It does not diagnose, treat, cure, mitigate, or prevent any disease, injury, or medical condition, and it is not a substitute for evaluation, advice, or care from a qualified physician, physical therapist, athletic trainer, or other healthcare provider.
- Exercise carries inherent risk, including for individuals returning to training after a period of reduced activity. You should consult a healthcare provider before beginning any new exercise program, and immediately if you experience pain, dizziness, shortness of breath, or any concerning symptom during use of the App.
- Readiness scores, adaptive training recommendations, exercise modules, and AI-generated training plans are provided for informational and general fitness purposes only, are generated algorithmically, and are not a substitute for individualized professional medical or clinical judgment.
- By using the App, you voluntarily assume all risks associated with exercise and physical activity performed in connection with the App, including risk of injury or other harm, to the fullest extent permitted by applicable law.
- If you are a parent or guardian consenting on behalf of a minor, you acknowledge and accept this assumption of risk on the minor's behalf, to the fullest extent permitted by applicable law.
- Coaches using team features are responsible for exercising independent professional judgment regarding any athlete's readiness to train or compete, and should not rely solely on the App's outputs for safety-critical decisions.
A separate, itemized Liability Waiver and Assumption of Risk Agreement — requiring an affirmative signature, and a parent/guardian co-signature for minors — is presented at account onboarding and governs alongside this section.
7. Intellectual Property
The App, including its software, design, exercise content, videos, and trademarks, is owned by MatReturnRx, LLC or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for your personal, non-commercial use, subject to these Terms. You may not copy, modify, distribute, sell, or lease any part of the App or its content without our prior written consent.
8. Third-Party Services
The App relies on third-party services, including Apple (App Store, StoreKit, push notifications, HealthKit, on-device AI) and Amazon Web Services (backend infrastructure). Your use of Apple-provided functionality is also subject to Apple's own terms and policies. We are not responsible for the availability or performance of third-party services.
9. Disclaimer of Warranties
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, MATRETURNRX, LLC AND ITS OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE APP, INCLUDING ANY INJURY SUSTAINED WHILE FOLLOWING RECOMMENDATIONS PROVIDED BY THE APP.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE APP SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR [AMOUNT TO BE SET BY COUNSEL], WHICHEVER IS GREATER.
NOTHING IN THIS SECTION LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY THE GROSS NEGLIGENCE, RECKLESSNESS, OR WILLFUL MISCONDUCT OF MATRETURNRX, OR FOR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
This clause requires jurisdiction-specific legal calibration — see the separate Liability & Arbitration Provisions document prepared for attorney review.
11. Indemnification
You agree to indemnify and hold harmless MatReturnRx, LLC from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms or your misuse of the App, except to the extent caused by our own negligence or willful misconduct.
12. Termination
We may suspend or terminate your access to the App at any time for violation of these Terms or for any other reason, with or without notice. You may stop using the App and delete your account at any time. Sections of these Terms that by their nature should survive termination (including Sections 6, 9, 10, and 11) will survive.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of [State to be finalized with counsel], without regard to conflict-of-law principles. Disputes may be subject to binding arbitration and a class-action waiver, with a right to opt out, as detailed in our full arbitration provision (available on request and finalized with counsel prior to launch).
14. Changes to These Terms
We may modify these Terms from time to time. We will provide notice of material changes via the App or by email. Continued use of the App after changes take effect constitutes acceptance of the revised Terms.
15. Contact Us
MatReturnRx, LLC
Email: main@matreturnrx.com
Website: matreturnrx.com
Address: [Company address to be added]
This document is a draft template provided for organizational purposes only. It does not constitute legal advice. Have this document given final sign-off by a licensed attorney before relying on it as your live, published Terms — particularly the liability, arbitration, and governing law provisions, given the minor-athlete population and the exercise context of the App.